Surveying
The HRNL building surveyor network is fully trained to identify the causes of damage and build accurate repair specifications.
Property Damage Surveys
HRNL has an experienced network of building surveyors who undertake the validation, settlement and audit of property damage claims across the UK. The HRNL surveyor network is fully trained and experienced in identifying the cause of damage for all property damage claim perils, including storm, escape of water, impact and malicious damage and are able to build accurate repair specifications with associated reinstatement costs.
The surveyors HRNL use to validate and settle property damage claims all have a minimum of 5 years construction industry experience, are fully trained in working in customers’ homes and have undertaken DBS security checks.
Local
HRNL is able to provide an accurate claim validation service through its locally based building damage surveyors.
Fair
We look at each claim on its own circumstances and the damage incurred, we do not target or incentivise any of our staff or external surveyors to achieve specific claim outcomes or settlement amounts. Supporting digital images are collected and provided on each claim we assess. This information is also available to the customer to support the validation decision on a claim.
Consistency
For valid claims, the HRNL surveyor (desk or field based) builds a repair specification using the Insurer’s or clients preferred schedule of repairs/rates to ensure consistency and clarity in calculating settlement offers.
Professional
For claims that are not covered by the insurance policy in place, HRNL would sympathetically, yet professionally decline the claim with the customer advising why the claim isn’t covered and discussing with them any queries they may have regarding the decision made.
Request a Survey
If you would like a survey on your property please fill out the form and we will be in touch.
Your details
Surveyor Application Form
If you are a professional surveyor who consistently provides high-quality surveys and would like more information on becoming a HRNL surveyor, please forward details of the areas in the UK you can provide coverage and any other relevant information.
Work With Us
Latest & Greatest
John contacted me very quickly after my initial claim and was such a lovely person to speak to. He made everything clear and even helped me understand the cause of the damage to my window. The prompt responses and excellent customer service is everything you want and need when dealing with an issue. Thank you very much
