About Us
HRNL is an independent contractor manager for the UK property damage industry.
Our Background
Home Repair Network Limited (HRNL) is an independent contractor management specialist serving the UK property damage industry. We manage dedicated networks of approved local surveyors, tradespeople, and building repair contractors to deliver simple, hassle-free services for insurers, MGAs, brokers, and homeowners.
Our success is built on the ability to provide accurate, impartial claim validation and settlement services, along with access to a high-quality, fully managed building repair solution—available when requested by customers.
Using the latest technology, we tailor our claim validation approach to each customer’s unique circumstances and preferences, ensuring an efficient and personalised claims experience.
We pride ourselves on being easy to work with, adopting a flexible, collaborative approach across all areas of our business to consistently deliver a positive, professional service to clients and their customers.
Our services cover a wide range of property repair needs, including general building repairs, plastering and decoration, roofing, water damage restoration, glazing, kitchen and bathroom repairs, and garage door replacements.
HRNL supports both domestic and commercial property claims, working in partnership with our sister company, Commercial Building Repair Network (CBRN), to ensure comprehensive nationwide coverage.
Why Us?
Home Repair Network Limited is a independent contractor manager for the UK property damage industry. The business manages individual networks of approved local tradespeople and building contractors to provide simple ‘hassle free’ services for UK insurance companies and homeowners to manage less complex building damage claims.
Local Contractors
Home Repair Network Limited believe a gap in the current property repair market exists for a professional responsive service to manage less complex property damage events in the UK using local businesses and tradespeople. Too often in the past, high quality building repair contractors have been excluded from undertaking repairs on properties damaged as part of an Insurance claim due to other networks insistence on using larger regional building contractors.
The HRNL aim is to streamline the process for appointing a local building contractor, validating the damage incurred, preparing a suitable estimate and undertaking the required repair work by dealing directly with individual approved and vetted local building contractors across the UK. HRNL are confident that by using local contractors, combined with the use of the latest digital technology, the time taken to complete claims can be reduced thereby improving customer service.
Our Leadership Team
Ian Hogarth
Co-founder, Managing Director
Ian is a Co-Founder of HRNL, established with Alan Horton in 2016 to deliver locally based trade specialists for managing lower complexity property claims. With over 20 years’ experience in the UK and US property claims industry, Ian has worked with several leading third-party suppliers. He focuses on strategic development and driving innovation across the business.
Tolga Tari
Investor, CTO
Tolga Tari is a multifaceted serial entrepreneur, investor, and business owner with diverse interests across the USA, Canada, UK, and Europe. He has founded, co-founded, invested in, and exited several successful businesses, holding leadership roles including Chairman, CEO, and CTO, while serving on multiple boards. Tolga is currently President and CEO of Canam Systems.
Andy Osborne
Director of Operational Development
Andy is our Director of Operational Development, with over 20 years’ experience in the UK insurance building repair industry. His background includes roles as Surveyor, Network Manager and Operations Manager. He drives process efficiency through system & application development. Andy plays in a local band & supports the Washington Commanders NFL team.
Katherine Draycott
Director of Internal Operations
Katherine is our Director of Internal Operations, with over 18 years’ experience in the UK insurance building repair industry. She has held a variety of roles across claims handling, client relationship management, operational leadership, & people development. She is responsible for overseeing the internal functions of the business & driving continuous improvement across teams & processes.
Sean Murphy
Director of External Operations
Sean is our Director of External Operations, bringing over 25 years’ experience in the UK insurance building repair industry. He has held roles as a Surveyor, Network Manager, Operations Manager, and Insurance Lead at a major contractor, giving him broad industry insight. Sean oversees field operations, ensuring service quality, compliance, and effective delivery across all projects.
Sharon Hayman
Training and Development Manager
Sharon is our Training & People Development Manager with over 18 years’ experience in the UK insurance property repair sector. Her expertise covers claims handling, operational leadership, training, compliance, and governance across managed and franchised operations. She oversees training delivery, policy management, and leads the Customer Contact Team to ensure excellent service and clear communication throughout the claims process.
Dean Evans
National Contractor Network Manager
Dean is our National Contractor Network Manager, bringing over 25 years of experience across the building industry, including HVAC, underground services, and property repairs. Having held positions as a Surveyor, Project Manager, and Repair Manager, Dean now oversees HRNL’s Contractor Network, ensuring service quality and compliance while supporting the internal team with contractor-related matters.
Grant Griffin
National Surveyor Network Manager
Grant is our National Surveyor Network Manager, with extensive experience in the UK insurance surveying industry. He has held roles as a Surveyor and Network Manager, giving him a deep understanding of field operations and technical standards. Grant oversees the performance and development of our national surveyor network, ensuring quality and consistency across all regions.
Elaine Walton
Domestic Team Manager
Elaine is our Domestic Team Manager, bringing nearly two decades of experience in the insurance industry. She has held roles in technical claims handling, complaints resolution, training, and team leadership. Elaine has worked closely with building repair networks, loss adjusters, and insurers, giving her a broad understanding of the end-to-end claims process. She is committed to supporting her team, driving continuous improvement, and ensuring customers receive a fair and seamless service during challenging times.
Sam Holland
Commercial Team Manager
Sam is our Commercial Team Manager, with over 20 years’ experience in the UK insurance building repair industry. She has held roles including Complaints Manager, Network Manager, Technical Validator, and Team Leader, giving her a broad and well-rounded industry knowledge. Sam now leads the commercial team, focusing on service delivery, client relationships, and operational support.
Luke Johnson
Operational Accounts Manager
Luke is our Operational Accounts Manager, with over 8 years’ experience in the UK insurance building repair industry. He has held roles including Surveyor Coordinator, Claims Handler, Technical Validator, and Team Leader, giving him broad industry insight. Luke supports the delivery of key client accounts, ensuring performance, service quality, and day-to-day operational efficiency.
Andy Reay
Senior Commercial Technical Claims Handler
Andy is a Technical Commercial Claims Handler with over 25 years of experience in the UK insurance glazing repair industry. A former Royal Navy Weapons Engineer, he began his civilian career as a glazier before progressing into management roles. Andy now specialises in validating commercial glazing claims, drawing on his extensive hands-on knowledge and leadership experience to ensure accuracy, efficiency, and high service standards.
John Arundale
Technical Lead, Glazing
John is our Technical lead for glazing services, having over 25 years’ experience working within the UK insurance glazing industry. He has held previous roles as installation engineer and surveying supervisor, providing him with broad knowledge on all aspects of glazing repairs having worked on the tools for over 20 years.
Russ Kitching
Glazing, Head of Operations
Russ is our head of glazing operations having over 15 years’ experience working within the UK insurance glazing industry. He has held previous roles as pricing/specifications manager, customer care executive and team leader, providing him with broad industry knowledge and experience within the field.
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