Disaster Restoration and Mitigation
HRNL’s Distaster Restoration and Mitigation Service allows clients to select from a range of individual restoration services provided by HRNL.
Accuracy and Impartiality
Some clients may wish for HRNL to only provide a claim validation, repair cost calculation and settlement service. Some other clients will require a full project-managed service to also include any required restoration and/or follow on building repairs.
1) Claim validation, repair scope, calculate value, settlement or;
2) Claim validation, repair scope, project managed repair
To provide an impartial validation of a water damage claim, HRNL appoints an independent building surveyor to attend the site to undertake the initial validation and scoping of a water damage/flood claim. This ensures accuracy and impartiality in the initial validation of an escape of water/freeze/flood claim and facilitates the increased use of cash settlements to customers where requested and appropriate. This process will also ‘control’ the appointment of specialist restoration contractors, so they are only appointed where a competent, trained surveyor believes assisted drying/ restoration services are required on a claim.
The surveyor is assisted by a dedicated internal HRNL claims handler to coordinate communication, information and actions to effectively manage the claim. The appointed surveyor and Claims Handler liaises with all third-party suppliers, the customer, client, and loss adjusters, keeping ownership of the claim until complete.
If a project-managed solution is required, the appointed HRNL surveyor, field or office based oversees the coordination of the restoration programme to ensure there is a nominated point of ownership for the claim/customer.
3D Room Tour
For EOW/ Flood / Fire claims, the Surveyor will take digital images and video using a Ricoh SC2 camera to provide a 3D tour of the room(s). This will allow other interested parties involved in the claim to visualise the layout of the room and the location/extent of the damage. IE insurance company claims team, loss adjuster, third party suppliers, customer.
A voice file will also be captured from the surveyor to accompany the digital images collected, giving context and clarification on any observations made.
Digital images showing damage information, along with any applicable commentary/notes can be added to rooms/walls within the 3D tour to aid any subsequently appointed restoration or repair contractor or other supplier.
We also have the option to create a 2D floorplan of the damaged room(s) using the Ricoh Tours or magic plan software to have a full suite of video and picture imagery to assess the claim and any subsequent queries/audit.
On more complex claims, the appointed surveyor undertakes monitoring visits/surveys to assess the progress of the restoration programme and reinstatement repairs. All monitoring site visits will include an updated 3D video tour to record the updates to the reinstatement/reinstatement programme. We also have the option to check on the progress of managed repairs through remote monitoring and remote video where appropriate.
HRNL has mandated the requirement for its restoration and reinstatement contractors to also provide a 3D video of the property at regular intervals as work progresses and as part of the final job close-down process.
Restoration Management Software
For claims requiring specialist / assisted restoration services, the HRNL surveyor will collate the above information and specific damage information using the HRNL mobile application, which is integrated with a specialist restoration management application, Clean Claims. www.cleanclaims.com
The information collected will then be used for the clean claims software to identify a programme/regime for assisted mechanical drying to be carried out at the property in line with PAS64 guidelines.
The software ensures the correct actions are identified and undertaken on an assisted drying programme in the correct order to ensure Technicians know exactly what actions are recommended and required. Documentation recording tools are provided to evidence the progress of the drying regime and work undertaken by Technicians.
Images of the equipment being deployed/used are required to be collected and loaded into the Clean Claims software to evidence its use. This includes the collection of model/serial numbers to track the use and location of each piece of equipment being used.
The Clean Claims software was initially built for the US restoration market by an independent restoration contractor. The software was then modified for the UK market to incorporate UK building terminology, materials and measurement types. HRNL has an exclusive reseller agreement for the UK and Europe to use Clean Claims.
HRNL is also able to utilise other specialist restoration software, such as MICA and Encircle if these are preferred/mandated by the Insurer client.
Latest & Greatest
John contacted me very quickly after my initial claim and was such a lovely person to speak to. He made everything clear and even helped me understand the cause of the damage to my window. The prompt responses and excellent customer service is everything you want and need when dealing with an issue. Thank you very much
