Glazing
HRNL has an innovative and effective solution to manage glazing-related damage claims.
HRNL has an innovative and effective solution to manage glazing-related damage claims.
HRNL has an innovative and effective service solution to manage glazing-related claims that reduces claims life-cycles, claims indemnity costs and delivers high customer satisfaction/feedback results.
The HRNL solution is available for both domestic & commercial properties, using experienced glazing technicians to assess and manage each claim from start to finish. This ensures HRNL can identify all opportunities to repair damaged materials at the earliest convenience.
The HRNL solution is supported by specialist glazing contractors across the UK to provide a coordinated managed repair service if required.
As part of an intelligent FNOL process, the HRNL glazing technicians assess digital / video images collected from the customer to view the reported damage, validate the claim against policy cover and calculate an accurate level of liability before any repair contractor is deployed to the site.
This in turn helps identify an accurate claim reserve as early as possible, which can be discussed with the customer if a cash settlement is preferred.
If a managed repair service is required, HRNL now has circa 135 locally based glazing repair contractors across the UK. All of which are fully vetted, approved and working to HRNL’s terms and conditions.
If you are a professional window/glazing expert who consistently provides high-quality glazing services and would like more information on becoming a HRNL window/glazing contractor, please forward details of the areas in the UK you can provide coverage and any other relevant information.
John contacted me very quickly after my initial claim and was such a lovely person to speak to. He made everything clear and even helped me understand the cause of the damage to my window. The prompt responses and excellent customer service is everything you want and need when dealing with an issue. Thank you very much